NaukriDaddy · Legal
Grievance Redressal Policy
In compliance with the Digital Personal Data Protection Act, 2023 (India) and the Consumer Protection (E-Commerce) Rules, 2020, we operate a formal grievance process with a named officer.
1. Grievance Officer
Grievance Officer · grievance@naukridaddy.com · Response acknowledgment within 48 hours · Resolution within 30 days as prescribed by the Consumer Protection Rules.
2. What we accept as a grievance
Any complaint about (a) failure of a paid feature, (b) mishandling of your personal data or DPDPA rights, (c) refusal to honour a legitimate refund, (d) misuse of your profile in the Talent Marketplace, (e) discriminatory or harassing behaviour by a recruiter using the platform.
3. How to file
Email grievance@naukridaddy.com with a subject line starting with 'GRIEVANCE:'. Include your registered email, a factual account of the issue, dates, and any screenshots or transaction IDs.
4. Escalation
If unresolved, you may escalate to the Data Protection Board of India (once notified) or file a complaint on the National Consumer Helpline (https://consumerhelpline.gov.in) or the local consumer forum with jurisdiction over your address.